When it comes to a business that really cares about residents of this community, family-owned Fallbrook Propane Gas Co. sets the standard.
This company, which has had a sterling reputation since founded 26 years ago (1987) by Merrill and Deborah Everett, is indeed a community treasure and now involves multi-generations of the family.
“We live here; we grew up here; we are part of this community, and we want people to be happy,” said the Everett’s daughter, Meredith Gordon, who serves as office manager. Over the years, the Everett’s business has grown to employ 22 people.
“All of our staff members reside in our local service area,” Gordon said. “We always have someone here locally to help a customer.” In addition to taking good care of Fallbrook area residents, Fallbrook Propane Gas Co. is the sole, longest-standing, independent provider in North County. With the large, national mergers that have occurred in the industry, no other providers have facilities in Fallbrook.
Customer retention at Fallbrook Propane is not a problem and word-of-mouth referral serves the company quite well.
“Our customer retention is fabulous,” said Chris Everett, operations manager for the business. “We have a simple business model with fair prices.” By keeping a solid customer base, Chris said the family business is able to support itself nicely on a modest profit margin.
The company is well-known for its generosity in supporting local youth, art endeavors, and the Fallbrook Chamber of Commerce.
“Every sport at Fallbrook High has our name on something,” Gordon said, with a smile. “Our family is also supportive of local arts endeavors as my Dad has background in it and my folks have donated equipment to the local art school.”
Residents have choices when it comes to which propane provider to use, but those who have not used Fallbrook Propane generally become customers when they run of out gas at a bad time, because the business offers service 24 hours a day, 7 days a week.
“Typically what happens is we get an emergency call from a resident who has run out of propane, in the winter, at 11 p.m. at night; or on Christmas Day, or another major holiday, from a family who is expecting a large crowd in a few hours,” Gordon said.
“I guarantee, even if it’s Christmas morning, we will get a truck out to the customer,” she said.
“At that point, people realize how much better our service is and how much money they can save with us because we don’t use “lock-in” contracts or levy penalties; we just don’t do business like that,” Gordon said. “Another situation that occurs is that some of big national companies from out of town run out of propane here at times, and we always have supply available.”
“We have triple the gas storage capacity of any other company in North County,” said Chris. The company also extends discounts to Farm Bureau members, seniors, and offers level budget payment plans upon request. Free onsite consultations are offered as well.
Fallbrook Propane provides a complete range of services. “We handle everything from the stub out of the house on