DPLU reorganizes with hopes of better customer service

After examining its services to area businesses and residents, the San Diego County Department of Planning and Land Use (DPLU) has reorganized in order to provide its customers with better service online and in person.

In September the DPLU hired Citygate Associates, a professional consultancy that provides services in the areas of general management consulting for government departments, to examine the system to see what services needed more personal care from employees.

“The primary complaint we got back is that the development process takes too long, is too complicated and any issues come u...