Real Estate Round-Up: Personal Service – where oh where have you gone?

A few months ago, someone backed into my car in a parking lot. The driver was very pleasant and accepted responsibility. We exchanged information, and that’s when the fun began.

Does anyone remember when if you had an accident, you spoke to your insurance rep, that you have known for years and years to help you through the process? Now, you call an “800 claims number” and tell your story to someone who has never met you and who is simply going through their checklist and reciting their responding script to move you forward in the process. That’s it, nothing more.

As it turns out, that was exac...