Tips for keeping calm in the midst of crisis

GARDINER, N.Y. – In this time of great change and uncertainty, crisis situations seem to be growing at a rapid speed. The emotional turmoil and negative behavior that is on the rise, spanning from verbal abuse to physical assault, is requiring schools and agencies to intervene more often for the safety and protection of the students, staff and clients.

Schools and agencies have a responsibility to train their staff to safely and effectively deal with reasonably foreseeable situations.

The staff at Handle With Care would like to offer some tips when responding to someone who is becoming out of...